Help
Support
Most problems have a quick fix. Try the list below. For anything else, write to us. You may also find your answer in the frequently asked questions.
Common problems and fixes
I did not get the confirmation email
Wait a few minutes, then check your spam or junk folder. Make sure the address you typed is right. If it is wrong or the email never comes, register again: a new link is sent to the address you enter.
My invitation to SemiAcademy has not arrived
The invitation comes after your registration is approved. Look in your spam or junk folder for an email from SemiAcademy. You can see where your registration stands on My SemiAcademy. If you were approved and still have no invitation, write to us.
I cannot sign in
Use Sign in in the menu and the email address that received your invitation. Use the forgot-password link on the sign-in page to set a new password. If the invitation is still waiting in your inbox, open it first, because it creates your password the first time.
I met the requirements but have no badge
We check results about every 3 hours, and then SemiAcademy issues the badge and emails you a link, so it can take a short while. Look in your spam or junk folder. Open My SemiAcademy to see which requirements are met. If a few days have passed, write to us with the name of the micro-credential.
A requirement shows Not yet or Below the pass mark
A score is compared with its pass mark only after every item it depends on has a score. A requirement can show Not yet until you have finished and submitted those items. If the page still looks wrong to you, write to us with the micro-credential and the item.
My name, school or country is wrong
You can change your school or organization, role and country on My SemiAcademy. Your name and email address are kept in your SemiAcademy account, so write to us if one of those needs to change.
What to include when you write to us
- The email address you registered with.
- The name of the micro-credential.
- What you were trying to do and what happened instead. A screenshot helps.
- Your device and browser, for example a laptop with Chrome.
Write to us
Email mhadizadeh@centralstate.edu. We reply within two working days.
Send feedback
Found a mistake, something hard to use, or an idea that would help? Tell us in a short form. You do not need to give your name or an email address.